FAQ2020-03-14T05:06:07+00:00

FAQ

Frequently asked questions

Have a question that’s not answered below? Get in touch with us and we’ll help you out.

Who are your trail markers for?2020-02-10T17:14:49+00:00

Feet, wheels, motors, paddles–our trail markers are for all user groups. They’re perfect for hiking trails, bike tracks, ATV trails, snowmobile trails, campgrounds, portage routes and anywhere else folks are likely to lose their way.

Do you make other products?2020-03-13T01:59:28+00:00

Our Classic Trail Marker offers the best value and versatility, but we’re open to custom orders if it doesn’t meet your needs. Contact us with a spec drawing with as many details as possible (quantity, size, shape, colour, material, other measurements/specifications) and we’ll send you a quote! (Note: Custom orders of fewer than 2,500 trail markers may be subject to a setup fee.)

Do you offer discounts for non-profits?2020-03-13T18:36:18+00:00

We sure do! Without non-profits, many of Canada’s trails wouldn’t exist or would be in rotten shape. We want to do our best to help y’all out.

Send us your name, the name of your organization, your website and your society, incorporation or charitable registration number and we’ll give you 10% off. It’s that easy. (Note: The non-profit discount cannot be combined with any other offer.)

Do you ever do giveaways or promotions?2020-03-12T17:16:07+00:00

Yes! We are fully committed to giving back to Canada’s trail community. Sign up for our newsletter at the bottom of this page and keep an eye on our website and our Facebook page to learn more about how we plan on doing that.

(And if you have a cool idea, we’d love to hear it!)

What’s the best way to hang my trail markers?2020-02-27T02:35:12+00:00

If you’re attaching the trail markers to trees, you should always use aluminum nails or screws. The aluminum won’t harm the tree and it’s safer for humans who may one day use a chainsaw to cut that tree down.

Make sure you leave half an inch or so behind the trail marker to allow for tree growth.

If you’re drilling your markers onto rock or another surface, anything goes!

 

What kinds of payments do you accept?2020-02-10T17:39:12+00:00

We accept VISA or Mastercard through our online payment system. All orders must be paid upfront, in full, before shipping.

Sorry, we do not accept cheques or cash.

When will my trail markers ship?2020-06-05T16:29:01+00:00

If we have enough trail markers in stock to fulfill your order, we’ll ship them out within 3 business days. If we need to produce more to meet your needs, please expect a 2 -3 week delay in shipment. Things are taking a little longer these days due to increased health and safety protocols within our supply chain, and we appreciate your patience. Contact us at info@trailsafe.ca for more information.

Do you offer refunds or exchanges?2020-02-10T18:54:17+00:00

While we don’t offer returns or exchanges, we want you to love your trail markers. If your trail markers arrive damaged or otherwise not up to snuff, get in touch with us within 14 days of receiving your order and we’ll make it right.

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